At Moziac Billing LLC ("Moziac Billing," "we," "us," or "our"), we strive to provide high-quality billing services tailored to the vision industry. Our services include Vision Billing Analysis, Customized Billing Solutions, Revenue Cycle Management, Regulatory Compliance Assistance, and Training and Education Programs. We are committed to ensuring your satisfaction with our services. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be issued for our services.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Overpayment: If you have made an overpayment for our services, you are entitled to a refund of the excess amount.
- Service Discrepancies: If there are discrepancies or errors in the provision of our services that cannot be resolved to your satisfaction, you may be eligible for a refund.
- Cancellation: If you cancel your subscription to our services within the specified cancellation period, you may be entitled to a refund of any unused portion of your subscription fees.
Refund Process
If you believe you are eligible for a refund, please contact us at [insert contact information] to initiate the refund process. In your communication, please provide details of the reason for your request and any supporting documentation, such as invoices or transaction records.
Upon receipt of your refund request, we will review the information provided and determine whether you are eligible for a refund based on our refund eligibility criteria outlined in Section 1. If your refund request is approved, we will process the refund within a reasonable timeframe.
Refund Method
Refunds will be issued using the original method of payment. If you made payment via credit card, the refund will be credited back to the same credit card used for the original transaction. If you made payment via another method, such as bank transfer or check, the refund will be issued using the same method.
Refund Amount
The amount of the refund will be determined based on the circumstances of the refund request and the amount paid for the services. Refunds will generally be issued for the full amount paid for the services, less any applicable fees or charges.
Non-Refundable Services
Please note that certain services may be non-refundable. These may include, but are not limited to, one-time consultation fees, training programs, or other customized services that have been delivered or completed.
Dispute Resolution
If you are dissatisfied with the outcome of your refund request, you may contact us to discuss the matter further. We are committed to resolving any disputes in a fair and timely manner.
Changes to Refund Policy
We reserve the right to amend or update this Refund Policy at any time without prior notice. Any changes to the Refund Policy will be posted on our website, and the revised policy will be effective immediately upon posting.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at support@moziacbilling.com.
Thank you for choosing Moziac Billing LLC. We appreciate your business and strive to provide you with the highest level of service and satisfaction.